Terms & Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Entity’s terms and conditions. “The Entity”, “Ourselves”, “We” and “Us”, refers to NEOCHROM LTD. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Entity’s stated services/products, in accordance with and subject to, prevailing Cyprus Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We are committed to protecting your privacy. Authorized employees within the Entity on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Client records are regarded as confidential and therefore will not be divulged to any third party, only if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Entity will only be in connection with the provision of agreed services and products.
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Entity:
– excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Entity’s literature; and
– excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Entity of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Entity does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Terms of sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to acceptance, confirmation of the order price and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Cyprus only and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please read more by accessing delivery information web page.
In order to purchase products from NEOCHROM LTD you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. NEOCHROM LTD retains the right to refuse any request made by you.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the products. All prices advertised are subject to changes without notice.
Pricing and availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Web site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT 19%. Delivery costs may be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Our Terms are payment in full as soon as the order is fully completed by you. Acceptable methods of payment:
• Debit/Credit cards
The holders of Visa, Visa Electron, Mastercard, Maestro, Diners Club, JBB can purchase from us. All of the payments are processed in a safe and secure environment sponsored by JCC Payment Systems.
• Pay on delivery
Our customers have the option to pay on the delivery of the ordered products to our authorized courier personnel.
You have a period of 14 days to withdraw from the contract, without giving any reason.
The withdrawal period referred to above shall expire after 14 days from:
(a) The day on which you or a third party indicated by you acquires physical possession of the goods;
(b) in the case of multiple goods ordered and delivered separately, the day on which you or a third party indicated by you acquires physical possession of the last good;
(c) in the case of delivery of a good consisting of multiple lots or pieces, the day on which you or a third party indicated by you acquires physical possession of the last lot or piece.
This means that you can return the entire order to us in its original condition, not later than 14 days from the day on which you have communicated to us your decision to withdraw from the contract. The order must be returned in its original condition which includes all tags and packaging. All goods will be inspected on return. If we are not satisfied that they are in their original condition we reserve the right to refuse the refund.
Please note, if you are returning an order for which you received a promotional discount voucher, the voucher will no longer be valid.
You will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. Goods returned must be returned without undue delay and in any event in not later than 14 days from the day on which you have communicated to us your decision to withdraw from the contract.
The goods are your responsibility until they reach our warehouse; therefore please ensure that they are properly packaged and that you keep your proof of postage. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
Orders must be returned to us at:
Tel: +357 25 770 614 / 77770070
All returns will be processed once we have received and checked the items. You will be notified by email.
Unless otherwise stated, the products/services featured on this website and all advertising are available worldwide. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Entity. The Entity does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Entity, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Exchange and/or returns conditions
If customers are not satisfied with the item they have received, NEOCHROM LTD will allow them to exchange the item for another within a fourteen (14) day period, counting from the date of reception, provided that the item has not been used or damaged. Consequently, NEOCHROM LTD cannot accept exchanges or returns of used or damaged items (except in the case of flaws. If you wish to return an item, the label and the safety seal must remain intact.
It is not possible to change one product for another. To exchange one item for another, you must follow the refund procedure and make a new purchase. All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.
Postal exchanges and/or returns
Exchanging a product for another or returning a product is possible by courier, at the following address:
Tel: +357 25 770 614 / 77770070
The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will NEOCHROM LTD accept returns sent carriage due.
Right of withdrawal
The customer has the right to withdraw from the present contract within 14 calendar days without any need to give reasons.
The withdrawal period expires 14 calendar days from the date of purchase. The right of withdrawal does not apply to products whose safety seal has been broken after dispatch.
To exercise the right to withdraw, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, a letter, fax or e-mail):
Telephone: +357 25 770 614 / 77770070
We remind you that you should not provide your card details via e-mail, fax or social networks.
Customers can use the following standard form, although this is not obligatory.
To comply with the withdrawal deadline, the notification in which you exercise your right to withdrawal simply needs to be sent before the corresponding deadline expires.
Consequences of withdrawal
In the case of withdrawal, we will refund the customer all the payments received after purchase, including the delivery expenses (with the exception of additional expenses arising from a decision by the customer to choose a delivery mode other than the least expensive ordinary delivery we offer) without undue delay and in all cases within 14 days of the date on which we are notified of the decision to withdraw from the present contract. We will process said refund using the same payment method used by the customer in the initial transaction, unless the customer has expressly stated otherwise. Under no circumstances will the customer incur any expense as a consequence of the refund.
We may withhold the refund until the goods have been received, or until the customer has presented evidence of their return, whichever condition occurs first.
The customer must return or deliver the goods directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract. The deadline will be deemed complied with if the goods are returned before expiry of said deadline.
In order to proceed with the return of goods/products, customers can use the services which NEOCHROM LTD places at their disposal, such as: free returns to stores or postal returns, for which the customer will have to pay an additional sum.
For more information on the return conditions, please consult the Exchanges and returns section.
Once the items are received, NEOCHROM LTD will ensure they are in good condition and will dispatch the requested product in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.
The refund period may vary between 3 and 12 working days from reception of the return at the NEOCHROM LTD warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.
If you wish to exercise your right to withdrawal from the order, the maximum deadline for the refund of the amount paid by the customer for the products will be 14 calendar days from the withdrawal.
The returned items will always be refunded via the same payment method used to purchase them.
In cases where NEOCHROM LTD has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, NEOCHROM LTD, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, NEOCHROM LTD will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Entity on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Entity will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text relating to the Entity’s services and the full content of this website. This Entity’s logo is a registered trademark of this Entity in Cyprus and other countries.
We have many ways to contact us for any queries you may have. Contact information can be found on our Contact Us link on our website or via the Entity’s stated telephone, facsimile or mobile telephone numbers.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
By accessing this website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the Cyprus courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Entity to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Entity.
Notification of Changes
These terms and conditions form part of the Agreement between the Client and us. Your accessing of this website and/or undertaking of a service or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.